The short version: Not happy with Panelling Pro within 14 days of purchase? Email me and I'll refund it, no questions asked. After 14 days, refunds are considered case by case. Payments are processed by Paddle, who handle the refund itself once approved.
14-day guarantee
If you're not happy with Panelling Pro for any reason, contact hello@itsmatchoo.com within 14 days of your purchase date and I'll issue a full refund — no questions asked.
After 14 days
Requests made after the 14-day window are considered on a case-by-case basis — for example, if the tool was materially not working as described. Get in touch and explain the issue; I'll respond within a few days.
Renewal payments (your subscription auto-renewing into a new year) are not automatically covered by the 14-day guarantee, since the guarantee applies to the initial purchase decision. If you didn't mean to renew, contact me as soon as possible and I'll look at it — the sooner you flag it, the more I can do.
How refunds are paid
All payments for Panelling Pro are processed by Paddle.com Market Limited, acting as merchant of record. Once I approve a refund, Paddle issues it back to your original payment method — this typically takes 5–10 business days to appear, depending on your bank or card provider.
Cancelling without a refund
You can cancel your subscription at any time to stop future renewals, via the link in your Paddle receipt email or by contacting hello@itsmatchoo.com. Cancelling stops the next renewal but doesn't itself refund the current subscription period — for that, use the 14-day guarantee above.
How to request a refund
Email hello@itsmatchoo.com with the email address you used at checkout and the reason for the request. That's it.
Contact
Any questions about this policy: hello@itsmatchoo.com.